Is Email Etiquette Training Important?

What’s your take on Email Etiquette training? Do you think it’s important? How about me giving you some insights on it and then you can tell me whether you feel its important or not. Alright?

Written Communication

Some of us prefer using written communication over having a face to face or a telephonic conversation with a person. All my introvert friends, am I right? Well I’m pretty much the same so I can totally relate! However, what we don’t realise is that often we need to follow up on our written communication with either a phone call or a personal visit. Why, because written communication is not that easy. It is actually more difficult than the other forms of communication and can often lead to incomplete communication which later needs to be completed.

However, written communication is a more formal form of communication and is hence being used so widely in organisations nowadays. It provides a solid proof of what has been communicated which is good for us most of the time but can make our lives difficult when we land up making mistakes in our emails. So while oral communication may allow you to make a few mistakes here and there which you can cover up later, mistakes in written communication can create grave problems.

E-Mail Writing

The Email is one form of written communication that is used on a regular basis in businesses across various levels. Almost all the communication within and outside the organisation is conveyed over emails. Emails provide a quick way of transmitting information across the levels in the organisation and also between various organisations.

Keeping in mind the significance and extent of Email usage in business transactions nowadays, Email Etiquette has emerged as one of the skills that every employee needs to develop. It is for this reason that the need for Email etiquette training is on an all time high and is growing in leaps and bounds.

Poorly written emails, emails with mistakes or emails lacking professionalism can give a bad impression to the recipient about you and your organisation. One can also get into big problems because of emails being misinterpreted!

Need for Email Etiquette training
The emerging need for Email Etiquette Training
E-Mail Examples:

Let me give you an example of a bad Email to make my point clearer:

Hi Ms. ABC,

We are the No. 1 Corporate training company in Mumbai.  And we are looking for some sales people in our organisation. Send us your resume and you will get back to you sometime soon.

XYZ

Would you ever choose to work for such an organisation? I assume not! This email definitely sounds rude and is completely unprofessional.

Now, let me give you an example of how this email should have been written, i.e. a good email:

Dear Ms. ABC,

Greetings from PQR!

I represent PQR, a Corporate Training Company based out of Mumbai. We are currently looking for Sales Professionals who can help us strengthen our Business Development efforts and reach out to a larger audience.  

We came across your resume on RST and found your profile suitable for the same.

In case you would want to take up this opportunity, we request you to come down to our office on 25th July, 2017 at 11am for a initial round of discussion with our Head HR, Mr. EFG.

Please make a note our office address: _________________________________

Feel free to revert back with any queries.

Warm Regards,

XYZ

What do you think of this Email? Liked it? That is what creates the difference. The second Email is more polite, professional and complete. It has clearly been written with the recipient in mind and has tried to answer all the questions that the recipient may ask to avoid emails being sent to and fro.

Did  you know that a single email is enough to create an impression on its recipient? Therefore one has to be very careful about the content and formatting of the email. There are various things that have to be kept in mind while writing an email like the words being used, the length of the email, people marked in the mail, email forwarding, levels of professionalism, attachments, the subject line and many other things.

Sound complex? Well it’s not actually, provided you undergo a good Email Etiquette Training!

So coming back to my question, is Email Etiquette Training important? Am sure this article would have given you a good enough perspective for you to easily answer that question now!

Just like other forms of Business Etiquette Training, Email Etiquette Training has also become mandatory in the corporate world. If you feel that you need assistance in getting a better hold on writing great Emails, then now is the right time. Please request your organisation to train you on email writing right away, for this is on of those stepping stones that could take you ahead or could keep you from growing.

Companies have started realizing the important of training their employees on Email etiquette and are also investing big time in it just like they do for other forms of business etiquette training.

We at The Yellow Spot realise this growing need and provide Email Etiquette Training to our clients. Our Email etiquette training helps people in developing their email writing skills to a great extent and covers a large number of aspects, some of which we exhibited in the examples and discussion above.

If you are looking at training your people on email writing, do visit our website at http://www.theyellowspot.com/ to know more about us and our offerings. Feel free to connect with us for any Corporate Training and Consulting related queries. See you soon:)

 

The future of Soft Skills Training in Mumbai

Hello everyone. How are you doing? Have been going through some news events lately and i thought it would be best to discuss the future of Soft Skills Training in Mumbai with all of you. So let’s begin…

Did I hear you asking what are Soft Skills? Well let me explain…

A computer or a laptop is made up of two parts, the hardware and the software. The hardware has the CPU, monitor, keyboard, mouse, hard drive, integrated circuits, capacitors, resistors, etc.  while the software has the operating system along with the programs and applications.

In order for the computer to work, it is essential that the hardware and software work in tandem with each other and communicate well. So while the software sends signals to the hardware and tells it how a command or instruction is to be executed, the hardware executes it. Without either of the two, the computer cannot operate.

 

Soft Skills Training in Mumbai
Computer parts communicating

 

Similarly a human being also has two sets of skills. One is hard skills which are the more tangible and quantifiable skills like operating a machine or typing on a computer, while the other are soft skills. Soft skills are the less tangible and less quantifiable skills like imbibing a positive attitude in one’s self, which usually gets noticed in the form of behaviour and actions.

While Organizations regularly equip their employees with hard skills, they increasingly require more and more people with enhanced soft skills and behavioural skills to make better use of their hard skills.

The world is currently moving from an industrial age to an artificial intelligence age. Frankly, the pace at which the change is happening is rapid and unimaginable! I was just reading yesterday that very soon we are going to be replacing humans with robots in almost every sphere. So we won’t need drivers to drive our automated cars, we won’t need maids to clean our robot-friendly houses and most skilled jobs would now be done by robots. Just imagine what’s going to happen in the future!

This means that the hard skills learnt in the past as well as those one is learning in the present may not be useful in the future. These will get obsolete in a very short span of time. In fact by the time you learn a new skill it might just get obsolete and will be replaced by another skill or should i say by a robot displaying that skill!

In such an era, it is very natural to feel lost with the fast pace of the world. As the world gets more and more digitised, the need for learning hard skills is reducing and employees specialising in certain hard skills may soon be obsolete.

The only way to sustain will be to be agile and enhance your soft and behavioral skills to enable you to have the right approach towards this fast changing world. More and more soft skills and interpersonal skills will be required as they will play a key role in managing the self and being able to cope up with the rapid changes around us.

Wondering which soft skills you need to equip yourself with to shield you in the future?

Some of the top required soft skills of the future are Emotional Intelligence, Imbibing Positive Attitude, Problem Solving and Decision Making, Managing Self and Managing Others, Managing Conflicts, Personal and Servant Leadership, Effective Delegation, Assertiveness, Negotiation Skills, Working with diverse people and Leading and Managing Change.

Wondering how? Let’s look at an example. Let’s see how Emotional Intelligence plays a huge role in managing the self as well as in interpersonal relations:

  • At the first level, it helps create self awareness about how one feels and hence throws light on our thought processes also
  • Second level helps an individual understand how he or she behaves as a result of how he or she feels
  • At the third level, the individual learns about how others respond to them based on their behaviours
  • In the fourth level, the individual learns to manage his emotions and thoughts as a result of his emotional awareness
  • At the fifth level, the individual learns to understand others’ emotions and their behaviours and deals with them as well as his own emotions getting generated out of his interpersonal interactions
Soft Skills Training in Mumbai
Emotional Intelligence

 

Such skills play a very important role in the growth and success of an individual as well as of a team and eventually of an organization. It helps them manage the self, manage others, establish long lasting and meaningful relationships, resolve conflicts, negotiate win-win and grow and lead a rich life.

The current century with its perils and challenges needs an individual to learn and practice Emotional Intelligence to succeed in everything he or she does. Emotional Intelligence can be learned and the learning journey starts with getting awareness, accepting and then taking action. Over a period of time with rigorous practice and awareness an individual can reach the 5th level of Emotional Intelligence.

Just like Emotional Intelligence Training, The Yellow Spot specializes in offering Soft Skills Training in Mumbai and other cities. It also specializes in Coaching solutions, Leadership Development programs, Organizational Effectiveness solutions and E-Learning solutions for its clients across India. To learn more about our Soft Skills Training in Mumbai nd how we can equip you to face the future, do visit us at http://www.theyellowspot.com/

 

Beyond ‘good’ Corporate Training Institutes in Mumbai

Hello again, hope you’ll are doing really well:) Just thought I’d pop in and tell you something interesting that I realized the other day. Something that will help you in identifying which corporate training institutes in Mumbai really are different and can help you and your employees reach a whole ‘other’ level.

Sounds exciting? Well then, let’s go!

As you all know, we are currently in the midst of a huge change. I know GST is currently what change means to us, but I am talking about some other change, our change. Yes, The Yellow Spot’s change. We are changing and are changing really fast. Our logo, look and feel. We have some new members added on our team and with the renewed energy, we thought it was finally time to get a complete makeover!

Corporate Training Institutes in Mumbai
                                            Our Makeover

Now don’t start jumping to conclusions and getting all anxious! Our old values, standards, service, all still hold true. Yes they do! Those are our foundation blocks and we will never go back on them:) So we will offer you the same reliability, transparency, creativity (although that’s increased with some of the new members!), quality and integrity. So what’s the change? We are bigger and better than before!

So coming back to my realisation. We were all sitting and discussing whether we wanted to change our values after the new energy coming in. We realized that we didn’t want to change them, but felt like something was missing.  These values were great, but they somewhere only provided a very heady feel of what we are and what we represent, if you know what I mean! The heart element that we all so strongly believe in was missing. They were what we would unanimously agree on, but something needed to be added and we were yet to identify the underlying current that would make these values all the more strong.

Since we had paucity of time that evening, we decided to park the values piece and relook at it a little later. The next day morning, I was pleasantly woken up by a Whatsapp video one of my colleagues had sent us. Off late, I haven’t been very regular when it comes to viewing Whatsapp videos. However, I felt a strong desire to take a look at this one and so I went ahead.

It was an Oprah Winfrey video where she spoke about what her mother had once told her. It was focused on ‘Touching Lives.’ The minute I heard that term, I knew that was it. I knew this was the missing term, the missing value. This was exactly what I felt I wanted to do being a part of a corporate training institute in Mumbai. I wanted to touch the lives of all our participants, client representatives, the hotel staff who look after us where we conduct the sessions, the drivers who take us to the sessions, the IT people who help us in the set up of equipment, and every person that we touched directly or indirectly through our various means of communication. Not to forget our entire team whose lives we touch everyday!

Corporate Training Institutes in Mumbai
                                                Touching Lives

Oprah said that material things are good, but they are not the ones that are going to make us happy at the end of the day.  No matter how many cars, houses, clothes, shoes and other material possessions we have at the end of the day; if our relationships are not good it is all useless. Such objects can make us happy momentarily but they certainly do not have the potential to keep us happy in the long run.

I couldn’t agree less with her. Remember the last time you bought a new pair of shoes that you had been dying to buy? How long did the shoes make you really happy? One month? Less?

Think about it. All we all really want is for people to understand us and love us. Love is all that our heart’s truly desire. Am sure you can connect back to the feeling that you carried when you first fell in love with a cute girl or boy in your school or college. Amazing wasn’t it! Don’t you wish it could have lasted forever?

To tell you the truth, that feeling can last forever. Yes, it doesn’t have to end. How? In two ways, which actually feed in to each other!

  1. One is by touching other people’s lives and bringing happiness to them. This opens up our hearts and helps us get in touch with the love that we carry inside us. So expressing love actually helps us feel the love that is present inside us in such abundance.
  2. The other way is by directly getting in touch with our inner core, the source of love and permanent happiness. How? You’ll have to give us a chance to first touch your life and ignite that spark inside and then help you get in touch with it directly!

So are you ready to join us on this journey? A journey where we get together, spread happiness and make this world a happier place. A journey where we touch lives and help people fall in love with themselves.

If you are then please connect with us. You can visit our website http://www.theyellowspot.info/ and join us in our endeavour.

P.S. I messaged my colleague and told him how I loved the video. Before I could actually told him that I see ‘Touching Lives’ as the missing link, I received a message from him saying the same! The best part about it was that it also resonated with the entire group. We all felt the same and knew that this was a value which we had been looking for!

If you ask me, this is what sets us apart from other Corporate Training Institutes in Mumbai. This is what you need to look for when you look for corporate training institutes in Mumbai. Not just a head, a good heart too!

Worried About Finding a Quality Corporate Trainer?

Hello Peeps!! I hope you guys remember one of my previous articles, where we discussed how soft skills training is not undervalued any more. We also discussed that for a training to be effective, it is important that the corporate trainer that we have chose, is himself or herself effective. Only then can you expect a quality programme.

We all know that there are so many corporate trainers out there already and lot more aspiring ones too. So there are many options and frankly too many options can create a lot of confusion!

For example, assume that you are a company who is looking forward to some training for your team. You have decided on a particular topic. Now, there are so many questions that will come to your mind. Like,  ‘Where do I look for the appropriate trainer?’ ‘Will he be able to deliver my requirements and achieve the objectives that I have thought of?’ ‘Is this trainer reliable?’ ‘Will he be able to deliver a quality programme?’ ‘Will he be able to connect to the participants’ ‘Will i get a good return on my investment out of the training’ and many more.

Confusion in selecting a Corporate Trainer
                                         Confused??

 

Now, how and where do you find solutions to these questions?

The solution to all of these questions is a good and reliable Corporate Training Company. Why so?

Good corporate training companies have a huge trainer database. When a client approaches these companies for a particular intervention, they filter out the best and most appropriate trainer profiles from their database and presents to its client.

Say for example, you are looking for a corporate trainer for a particular workshop that is to be conducted in your organisation. You don’t have to go through hundreds of profiles from various portals and websites to find the best one. Instead, you can simply ask a corporate training company to send you some of the most suitable trainers’ profiles for that particular assignment and choose the best one.

Simple, isn’t it? It saves your time and loads of effort! It also helps you ensure that you get the most appropriate corporate trainer who has the experience and capability of delivering quality interventions.

So, why not go for this option?

Quality assured corporate trainers
                               Quality Assured Trainers

We at ‘The Yellow Spot’ have more than a 100 trainers empaneled with us across the country and keep adding more! All of these are shortlisted on the basis of their profiles, training videos and personal meetings to ensure the best quality is offered to our clients.

So whether you are looking for a trainer for a basic Communication Skills workshop for entry level participants or a Coach for a CEO, we can definitely provide you the best quality trainer, coach or consultant. In fact if you have a niche requirement or need a trainer from a specific industry only, we will be happy to go out and find such a trainer for you.  Our internal team has expertise in recruitment also and can definitely help you out on the same!

In fact it was last week only that we got such a weird requirement, if I may call it so! The client told us about his requirement, but was frankly not sure of what he really wanted. All he knew was he wanted some very generic topics like motivation, etc. to be covered, for a very large batch of blue-collared staff, in a specific South Indian language only and that too alone. He was not even sure about the duration of the session that he wanted or was needed.

So we were left trying to find a corporate trainer who was comfortable training in this ‘rare’ training language, one who was comfortable handling a large audience alone, a corporate trainer who had experience in training the workforce specifically, one who was good at giving motivational speeches and of course one who was good at figuring out what the client wants when he is confused! Phew! That was a tough one, but we were successfully able to did it:)

As always, we at The Yellow Spot make sure that we provide you the best workshops with the best and the most effective corporate trainers. Visit our website at http://www.theyellowspot.info/  and take a look at the workshops that we offer and feel free to connect with us to find the best people who can deliver them.

 

Making Performance Coaching work

The recently concluded French Open Tennis championship and the ongoing ICC Cricket cup have engrossed people the world over. It doesn’t matter that one is a display of individual resilience & skill backed by months of hard work, while the other is about a cohesive team display on the day. Spectators will rally to support their favourites and celebrate success like it is a personal victory anyhow! The world of sports has always been a source of unbridled passion, intense learning and inspiration. It undoubtedly leads the way in skill mastery and mindset preparedness. How? By using performance coaching.

Performance Coaching for Excelling in Sports
            Performance Coaching for Excelling in Sports

Performance coaching has become the mainstay of driving and improving performance.  It is a personal and conversational process that facilitates discovery and unlocking of a person’s potential to maximize performance. Most organizations are continuously ‘raising the bar’ of expectations from their employees and the ask of leaders is to inspire people to strive for more and better. Performance coaching is a powerful yet intimate process that augments openness to personal learning and the ability to identify solutions to specific work-related issues. It creates a commitment and momentum with the individuals involved to get things done.

Performance coaching is a learnt skill and there are several models that give some structure and direction to the conversation. Understanding the model is almost never enough and post training skill practice with feedback from an expert coach is a good practice.

The Principles of Performance Coaching

To make performance coaching work for your employees, here are 6 principles to keep in mind:

  1. Coaching sessions should be planned and scheduled in advance

Performance coaching conversations are exploratory in nature. The employee and coach agree on the agenda and embark on a discovery journey to find solutions and remove barriers. The employee needs to be in an open and relaxed mind space to explore possibilities and commit to actions. On the other hand, the coach needs to be observant and alert to understand the individual dynamics and ask insightful questions to facilitate the exploration. Planning the session helps in ensuring that one enters the coaching session, prepared and rearing to go!

  1. Not all leaders are inherently good coaches; train and support them to become one

My profound learning as a coach is that coaching is more than just a process or conversation. It is commitment to a ‘way of being’ to allow others to discover and share personal truths and individual paths.

The coach needs to suspend his judgement and be in service of the coachee.  There may be a time when the coach needs to share his knowledge and experience, but the coach needs to be judicious in picking that moment.

A coach needs to wear the learner hat and keep learning from every performance coaching experience.

 

  1. Performance coaching is not the coach’s agenda, the coachee has to have equal buy in

In general, the coaching conversation is about the employee. The coaching session helps the employee reach higher levels of effectiveness by creating a dialogue that leads to awareness and action. For it to be effective both parties have to be equally invested in the conversation and seeking to understand each other. They are not trying to prove, teach or motivate the other to do something.

The coach starts the coaching relationship explaining the purpose and setting the context of the conversation. With time, they reach a space of mutual respect and understanding.

 

  1. Coaching helps in learning rather than in teaching

One of my favourite thumb rules for the coach is to be mindful of who is speaking more in the conversation. The coachee is the focal point and star of the conversation. The coach triggers thoughts through insightful questions that can lead to revelations for the coachee.

Gaining insights through Performance Coaching
          Gaining insights through Performance Coaching

The coach needs to learn to ‘hold space’ and be comfortable with silence during the conversation. He needs to allow learning to happen rather than jumping to a teaching mode.

 

  1. Feedback and appraisal conversations are not the same as performance coaching

Feedback, Appraisals and Coaching all have a place in improving and managing performance and cannot be interchanged with each other.

Coaching is about assisting employees reach their goals, while feedback is about helping employees understand the barriers that prevent them from reaching their current goals. The fundamental difference between coaching and feedback is that feedback focuses on the past, while coaching focuses on the future. Performance appraisals on the other hand are conversations to review past performance against benchmarks, agree on future goals and discuss training and development needs. Used together, the 3 are the cornerstones of performance management.

 

  1. Do not confuse performance coaching with counselling

Coaching is work-related and focused on cognitive realities or on some occasions revelations of ‘just below the surface’ things. Performance coaching is a proactive approach as it looks at generating possibilities, whereas counselling is reactive in nature as it focuses on observed symptoms and behaviours. Counsellors may actually require professional training in psychological processes.

Performance coaching creates a space to step back and reflect. It helps a person effectively deal with their reactions to barriers and discover effective solutions as they move forward to achieve better results.  Just like sports!

Reach your potential with Performance Coaching
            Reach your potential with                              Performance Coaching

To give your team some great insights about their performance and take them to the next level, do give us a call on 9769733305. Do also visit our website at http://www.theyellowspot.info/organisational-development.php.

 

Tomorrowland and Change Management Training?

Guess which movie I saw yesterday? Tomorrowland. Seen it? It’s one of those movies which has a deep meaning to it but the meaning can get lost in the Sci-fi action that is shown. Now you must be wondering what this movie has to do with change management training right? Well let me explain.

Movies are a great way of learning. They give you a visual experience and some of them have enough juice in them to allow you to mull over them for hours and sometimes even days together! I still remember when I first saw the Matrix. I couldn’t stop thinking about it for so many days!

Well this movie, Tomorrowland seems to have had a similar effect on me! I saw it last night and am somehow still under its influence! So what was so special about this movie? The foundation of it. For most of the movie, it was rockets flying around and people roaming around in flying machines in a visually appealing location filled with high risers and flyovers. In fact I spent a major portion of time actually wondering what the movie was trying to show and whether it was really going to go anywhere or not!

Change Management Training
              The Tomorrowland Movie

 

It was the end of the movie which had its soul, a dialogue given by the ‘so-called’ villain which explained exactly why he was doing what he was doing. This in turn was followed by some other good dialogues on human behaviour. The whole message was very beautiful and it really struck me as it was so true.

What the movie talked about was as I said human behaviour. It spoke about the feedback loop and how we tend to get stuck in it. So in the movie they had this large monitor which was sending out signals of doom to the people on earth. The villain had intended that these signals would actually scare people and they would wake up and do something about the doom that the earth was heading towards. However, instead of taking action on it, people latched on to the negative thought. Instead of fighting against the negative, they now fed into the negative, creating a negative feedback loop which created more negativity. In this manner the negativity just continued and nobody made the effort of breaking out of it! This was until there were some people who were aware of the negativity and still had hope rose up. They realized that feeding negativity would lead to more negativity as what you feed grows. They stood up and fought to save the world with all their positivity and hope. This in turn inspired others and earth was saved.

Change Management Training
                                        The Wolf Story from Tomorrowland

This story is actually the story of our minds. What we focus on grows. If we focus on the negative, the negative grows. Of we focus on the positive, positive grows. Its up to us what we want to focus on. The world is going to keep throwing negative on us as it is what is currently there in the collective consciousness. However if we can stay focused on our path and bring ourselves back to the positive even when we stray, then we will turn out to be the winners.

Another interesting aspect that I found here was the negative monitor which throws negativity. The monitor is definitely out there in the world. The politics, famine, murders, hate and resentment being proof of it. However there is a monitor in our minds too. It’s the tape that keep running in our minds and telling us how pathetic we are. Even if we do something good, this tape tells us that it’s not good enough and makes us feel like losers. It somehow always tells us that we are not good enough no matter what we do!

 It is actually this tape that is responsible for stopping our progress. If we can learn to question the tape and only listen to those things that are true, we can actually make the changes that we want to make in life.

Seeing the link now, the link between this movie and change management training?

So this brings me back to my most favourite model, the model of change.

The Change Model

This model has the following three steps:

  1. Awareness
  2. Acceptance
  3. Action

So what do we have to do to  change? Go step by step. If you directly jump to the third step action then you could be setting yourself up for failure. Why? Haven’t you seen when you try to exercise to lose weight what happens. Most of us are motivated for about a fortnight and then it slowly wanes off! So why does this happen? It is because of the little tape in our minds. It says things to us which make us lode the motivation that we need to go on. It actually resists the forward movement, a sort of anti gravity I would say! So the more you try to move forward the more your mind will pull you back. This makes your chances of being successful at your endeavor very bleak.

So what should you do? Go step by step. First get aware of what your tape is saying. If it’s telling you that you are a lazy person and you will never be able to lose weight then be aware of it. After you have heard it out now accept that it is saying that. What happens with most of us is that we start an internal conflict as soon as we get aware of things. We start fighting with our minds and all our energy gets wasted in fighting rather than moving to the next step. So what we have to do here is to accept what our mind is saying. Tell it that yes we have been lazy in the past but let’s see what happens this time. This will create a certain kind of peace inside which will give you enough energy, clarity and direction to move to the next step of action. Then you can finally take the third step and create the change that you want in your life.

Getting aware of and accepting our minds can be quite a task and takes a lot of practice and motivation. If you want to create a change in your life and need some help with it, we’re always there to assist you. Join us in our change management training where we help in mastering our change management model. Do also visit our website http://www.theyellowspot.info/ to have a look at the areas where you would want to create a change in your life.

Soft skills Training, No More Undervalued

Do you think soft skills training is undervalued even today? It is considered by default that technical skills or hard skills are of great significance in executing or performing any job. I completely agree! But, do you think just knowing ‘how to do the task?’  can help you perform the task effectively?

Well, If you ask me, I don’t think so. According to me, what plays a major role in performing a task effectively are the ‘soft skills’.

I have always read that soft skills training is somehow undervalued in organisations. This was true initially, when technical training was always preferred over soft skills training. Organisations back then had a mind-set, that it was important for an employee to simply get the job done without paying attention to how the job was being done. Other factors like punctuality, taking initiative, team work or the right attitude, were taken for granted and it was expected that these things would be understood by the employees.

But times have changed. Most of the organisations today, have identified the need for soft skills and are looking at soft skills training for their people. Why, because they have now realized that soft skills training plays a very important role in developing and growing their business.

As an individual moves up the corporate ladder, his or her technical skills don’t matter as much. What matters is his /her behavior in the organisation and ability to manage people. If an employee technically fits in an organisation but behaviourally doesn’t, it can get rather complicated for both parties!

What are soft skills?

Soft skills are personal and interpersonal attributes that are necessary for an individual to interact with others effectively. They are crucial for being successful personally and professionally. Some of the soft skills are personal effectiveness, communication skills, time management, stress management, business etiquette, etc.

Achieve goals using soft skills training
                         Achieve goals using soft skills

Let me give you an example of how soft skills can make a difference. We all had at least one favourite teacher during our school times whose class we really enjoyed, right? We also had at least one teacher whom we did not like. Why was this, because we could connect with one and not with the other one. If both were equally knowledgeable, what do you think was the difference? Why was it that we liked the one we could connect with and disliked the other one?

Let’s take another example. If you had to choose a doctor for yourself, whom would you prefer? A doctor who is patient with you and listens to all your problems and takes time to answer your questions or a doctor who will only treat you like one of the many patients who are waiting in a long queue at his clinic? Am sure you will choose the former.

So what do you think makes the difference?

Yes! You are right, soft skills. Knowledge and technical skills bring a host of opportunities, but its the soft skills that help you in unlocking these opportunities and achieving your goals by having the right attitude.

People with a positive attitude tend to have better interpersonal relations, making them good team members and even better leaders!

Soft skills training doesn’t just help in developing the required skills. It also helps in understanding the importance of these skills and how they can help an individual in getting better and being successful.

An important aspect of soft skills training is the trainer. There are a lot of soft skills trainers that are available in the market which makes finding a good trainer all the more important. After all, the trainer is going to be working on your mind for which you undoubtedly need to ensure that he/she is reliable. A good trainer should be one who experiments on himself and practises what he preaches. He should be able to facilitate learning and encourage participants to learn from themselves and from their fellow participants. Therefore a trainer with the right attitude and one who can create a safe learning environment is essential.

Are you looking for such effective and motivating soft skills trainers who can encourage your team and train them on soft skills in the best way possible? If you are, then we can help you.

We at The Yellow Spot, provide you the best workshops on various soft skills with the best and most effective trainers, with whom you will enjoy learning. Take a look at our list of offerings, specifically in the soft skills training on our website. Visit us on http://www.theyellowspot.info/soft-behavioural-skills.php or connect with us anytime.

Assertiveness Training truly Felt and Understood

The last two months have somehow been a real roller coaster ride for me! I’ve been going up and down as far as my emotions are concerned. Although I can’t really complain too much because I have improved on my awareness levels and have been pretty well aware of all the ups and downs I was going through. Still, there’s always scope for improvement. These two months have however definitely given me a whole new insight as far as assertiveness training goes!

The shift in my awareness actually happened almost a month ago while I was assisting my colleague in a training session. We were conducting a session on Team Building using some of the concepts of Transactional Analysis. It was a two day session and my colleague had just finished explaining the Basic Life Positions Model. I had heard the explanation many times before and had even gone through the model myself on multiple occasions in the past; however that explanation proved to be different.

Am not sure if you’ve ever experienced such a thing before but let me try to put what happened in words. Have you ever read something and felt it so strongly that it becomes a part of you? You know like when you read a concept or theory. Sometimes you read the concept for the sake of reading it and land up doing it very mechanically. It’s just like how we used to read concepts and theories in school and college. We had to keep going back to the concepts just before our exam as we would tend to forget them.

Many of those very concepts we don’t need to go back to now. After having worked in the corporate world, those concepts which seemed alien to us before, now make perfect sense. In fact if someone were to ask you a question on some of those concepts, you would realize that you really don’t need to go back to your books. You can spontaneously give an explanation for it and even confidently argue on some of its aspects! Making more sense?

That’s what happened to me that day. Basic Life Positions was no longer a theory in a book for me anymore. I didn’t need to turn the pages to check what traits each of the four positions had. Why, because I had felt them, I had experienced them. I knew from what I felt while experiencing each one of them what Eric Burne meant when he wrote them. I also clearly understood the difference between each one and where they were all coming from.

The very next day, that’s on day 2 of the session, I got a live experience of the I-U+ Position. I was somehow feeling very uncomfortable inside. I felt broken inside. When I looked at others around me they looked so much happier, so content. It really felt like I was the only unhappy soul around. I realized that I was passive most of the time but had a tendency to get aggressive. It was as if something inside me was really upset and wanted to tell everyone to keep away from me by growling at them!

Assertiveness Training
                                               I’m not OK, You’re OK

Not only could I feel this life position strongly but I realized I could also feel the drivers that were driving me. Something kept pushing me from inside and told me to ‘try harder’ to not get affected. I was in a training session and my behavior had to ‘be perfect.’ I had to ‘be strong’ and could not let myself loose as I had to ‘please others’ and not let them see my current vicious state. I so wanted to go outside and take a break but how could I leave my duty.

I really had to make an effort to allow myself to walk out of the room. I went to the adjoining room and perched myself on a chair. I put my feet up on the neighboring chair and just allowed myself to feel the battle raging on inside me. I kept feeling guilty for having walked out and kept my ears open as to what was happening in the session so that I go there if need be. I didn’t want the session to get affected in any way and kept pushing myself to ‘hurry up’ and get back.

The turmoil kept increasing and reached an insane level. Then suddenly something inside me snapped. The war had abruptly come to an end and I could feel a huge peace inside me. Everything was calm and quiet. I could no longer feel the turbulence that had been creating havoc inside me. I didn’t feel hurried anymore nor did I have the urge to go to the adjoining room to keep the audience ‘pleased’. The struggle had ended and I could now sit with myself peacefully.

I now go up and went into the training room. Everything looked beautiful to me. I felt happy and so did the rest of the class. I could now interact with them and share the happiness that I felt in my heart with them. I had reached the I+U+ life position. I now knew what it felt like. I also now came to know what a position of assertiveness meant. I knew what respected others and respecting yourself meant. I knew what caring about others and caring about yourself meant. I now knew where assertiveness was truly born out of and how it could be an effortless state.

Assertiveness Training
                                         I’m OK, You’re OK

In the remaining month I also got to experience the other two life positions, the aggressive one which operates from I-U+ and the depressive one which operates from I-U-. I can tell you my experience with them some other time!

If you would like to accompany us in our journey towards assertiveness and would like to be part of our assertiveness training, do get in touch with us. We would love you take you along with us and take help you experience that blissful state, something far beyond what a book could describe!

To know more about our Assertiveness Training sessions, visit us as at http://www.theyellowspot.info/soft-behavioural-skills.php

The Treasure Hunt, the perfect Team Building Activity

Have you ever played Treasure Hunt?? Have you ever thought of the insights that you can get from it?? Yes? Maybe?

Games can actually contribute big time to learning. I realized this because of my niece.  Let me tell you an incident that led me to this discovery.

We all know how today’s kids are addicted to mobile phones, no explanation needed on that! My story goes back about two years, when my niece visited my place. She was around 10 years old back then and every time I noticed her, I saw that she was playing some game on her dad’s mobile phone. Sometimes in between she would pause to ask a question to her parents and then would get back to her game.

After a while, I got irritated with this behaviour and asked my brother (her dad), “why do you allow her to play on the phone all the time? It’s not good.” He asked me to calm down and said, “She is not just playing, she is learning. The game that she is playing is a word puzzle. By the end of the day, she ends up learning new words, their spellings and their meanings. We let her play various such physical and mobile games. These games help her in learning but in a fun way. That generates interest and unknowingly she learns a lot of new things.” That’s when I first understood the real meaning of ‘gamification’.

Learning is important. But what is more important is, the interest we are able to generate while learning. Only when you are interested in learning something, will you remember it for your lifetime and will you benefit from it.

Games are one of the best methods that can be used for learning. Lot of companies today use and want to use games as a methodology in training programmes for bringing out the learning in an experiential form. People enjoy playing games and if you can bring learning out of it, then there’s nothing like it!

There are numerous games that are used in corporate training and in various events and team building games are the most interesting of the lot. One of my favourites is the Treasure Hunt. Your’s too? Yes, in fact it’s everybody’s favourite.

Treasure Hunt in Team Building
Treasure Hunt in Team Building

A lot of organisations and corporate training companies use the Treasure Hunt as a team building activity in their training sessions. The Treasure Hunt activity is really high on energy and is very exciting, just the way a team building activity should be.  It is also great from the learning perspective as it can bring out learning on various fronts of interpersonal communication, collaboration, planning and strategising, time management, etc.

In fact, the Treasure Hunt itself can be a whole team building workshop if it is planned and executed well and most importantly, debriefed well. The whole activity only makes sense if the facilitator can bring out the appropriate learning out of it, learning which not only showcases what happened in the activity but also helps the participants to reflect on and connect back to their workplace. This helps the participants learn along with having fun.

Everybody knows how the Treasure Hunt goes and some may find the same old way of playing it a drab, having played it in the same way a million times! There is this treasure which everyone is after which the facilitator has hidden somewhere and he gives them a number of clues which they have to solve in order to reach it. The first team to reach the treasure is the winner. Right? Nothing really new in the whole activity is there. We all know this is how it is and this is what we are expected to do. Not exciting enough is it?

So you think the game could do with some revamping and made more fun and exciting?

Yes!!! Well we thought the same and have done precisely that!

We at ‘The Yellow Spot’ have come up with a very unusual and interesting way of playing the Treasure Hunt. We have made this activity even more action-packed and thought-provoking. It definitely makes the participants think completely out of their boxes! There are a lot of amazing ideas that are generated, some which even we could never think of! So our Treasure Hunt is a brainer teaser along with having plenty of physical activity. A beautiful mix, I would say!

Curious??? I am sure you must be eager to know, what it is that we do differently. That’s a secret…

We can however make you go through the experience directly. So if you want to know more about the Treasure Hunt or about what we do differently, feel free to connect with us. Besides the Treasure Hunt, we also have several other team building activities up our sleeve that are even more exciting and fun. We will be happy to share them with you.

Treasure Hunt and other Team Building Activities

Do let us know if you are looking out for team building programmes for your team. Meanwhile, for more information on our offerings, you can visit our website at http://www.theyellowspot.info/soft-behavioural-skills.php or write to us on info@theyellowspot.info

Happy Gaming:)